Where – Issues vs. Tasks vs. Tickets

Feel free to create Issues in Jira or Tasks in Hubspot and assign them to whoever makes the most sense.

In general, making an Issue or Task is dependent on whatever is easiest/makes the most sense. If you’re working in Hubspot and something comes up create the Task in Hubspot. If you’re working in Jira and something comes up, create the Issue in Jira.

We’ll get clearer as to what should go where, as we go. #ContinuousImprovement

Also generally, if it’s associated with Sales or Service it should probably go in Hubspot, if it’s associated with Development, Design, or Delivery, Jira makes the most sense.